HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive an email confirmation of the shipping details and a tracking number.

CAN I RETURN A SALE ITEM?
Yes! You can return a sale item for a refund or exchange it for another size of the same style and color only.

HOW CAN I KNOW IF MY ORDER HAS BEEN PROCESSED CORRECTLY?

Thank you for your purchase at FRAN.KLYN! Shortly after placing your order, you will receive a confirmation email that includes your order number and a summary of the products you have purchased.

If you have not received your order confirmation email within 24 hours of placing your order, there has most likely been an error in the email address you entered. In any case, please contact our Customer Service team at Fr*****************@Ou*****.es to solve your problem.

HOW LONG DOES IT TAKE FOR ORDERS TO ARRIVE?
orders are dispatched within 1 to 2 working days of purchase, except for orders placed over the weekend or on public holidays.